Privacy Policy

Solymar Med Spa
Effective date: April 7, 2026

This Privacy Policy explains how Solymar Med Spa (“we,” “our,” or “us”) collects, uses, protects, and shares your personal information when you:

  • Visit our website at https://www.solymarmedspa.com,

  • Book an appointment (including via JaneApp),

  • Contact us by phone, email, or online form, or

  • Receive aesthetic or wellness services in‑clinic.

By using our website or services, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

  • Contact information: Name, phone number, email address, and message content when you fill out our contact form, book online, or email us.

  • Appointment and health‑related information: Date of birth, treatment history, medical history, and other clinical details needed to provide safe and effective aesthetic care.

  • Payment and billing information: When you book or purchase services (directly or via our booking platform), payment details may be collected by our secure third‑party processor; we do not store full credit‑card numbers on our own systems.

  • Website and device information: IP address, browser type, device type, pages visited, and other usage data through cookies and analytics tools (see “Cookies and Tracking” below).

When you book through JaneApp, your appointment and health information are stored in Jane’s secure clinic‑management platform, under the control of Solymar Med Spa as the clinic.

2. How We Use Your Information

We use your information to:

  • Book, schedule, and manage your appointments and treatments.

  • Provide safe and effective aesthetic care, including medical assessments and follow‑up.

  • Communicate with you about confirmed appointments, changes, or important health‑related information.

  • Bill for services and send invoices or receipts when applicable.

  • Improve our website, services, and patient experience, including internal analytics and quality‑assurance reviews.

  • Send occasional promotional or educational content (e.g., new treatments, promotions) only where you have consented or opted‑in. You may unsubscribe at any time.

We do not sell your personal or health information to advertisers or third parties unrelated to your care.

3. Information Sharing and Disclosure

We may share your information only in the following situations:

  • With trusted service providers: Booking platforms (such as JaneApp), payment processors, and IT or marketing vendors that help us run our website and clinic. These partners are contractually required to protect your data and may only use it to perform the services we request.

  • With healthcare partners: Laboratories, pharmacies, or other medical professionals as needed for your treatment, referrals, or consultations.

  • When required by law: To comply with legal obligations, regulations, court orders, or government requests (for example, public‑health reporting or responses to law‑enforcement requests).

  • For safety and security: To protect our patients, staff, or property, or to prevent fraud or illegal activity.

We follow medical‑spa privacy best practices and take steps to limit shared data to only what is necessary for the stated purpose.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to help us understand how people use our website, improve performance, and personalize the browsing experience. Types of cookies may include:

  • Essential cookies: Needed for basic site functions and secure login or booking sessions.

  • Analytics cookies: Collect anonymous usage data (page views, time on site, etc.) to improve our site.

  • Marketing and tracking cookies: If enabled, these may be used to show you relevant ads or content; you can manage or disable non‑essential cookies through your browser settings or our cookie‑preference tool.

By using our website, you consent to our use of cookies in accordance with this policy. You may withdraw consent at any time by adjusting your browser or cookie settings.

5. Data Security and Retention

We take reasonable administrative, technical, and physical steps to protect your personal and health information from unauthorized access, use, or disclosure, including:

  • Secure clinic‑management platforms with encryption and access controls.

  • Limited staff access to sensitive data, based on role and need‑to‑know.

  • Secure storage and handling of medical records consistent with medical‑spa privacy and security standards.

We retain your information only as long as necessary to provide services, comply with legal or regulatory requirements, and resolve disputes. Specific retention periods may vary by state law and professional guidelines.

6. Your Rights and Choices

Depending on applicable law (including HIPAA‑related privacy expectations for medical‑aesthetic practices), you may have the right to:

  • Access, review, or request copies of your health records and appointment information.

  • Request corrections to inaccurate personal or health information.

  • Request restricted use or disclosure of certain information where permitted.

  • Opt out of marketing communications (e.g., promotional emails or texts).

  • Withdraw consent for certain uses of your data, where consent is the legal basis.

If you wish to exercise any of these rights, please contact us at the details below. We will respond within a reasonable timeframe, as required by law.

7. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from minors without appropriate consent from a parent or guardian, in accordance with applicable law.

8. Third‑Party Links and Social Media

Our website may contain links to third‑party sites (for example, social‑media pages or booking platforms) or embed social‑media content. These third parties have their own privacy policies and terms; we are not responsible for their practices. Please review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updated versions will be posted on our website with a revised “Effective date” at the top. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Solymar Med Spa
Address: 18160 San Pedro Ave #100, San Antonio, Texas 78232
Phone: (210) 560‑0527
Email: solymarmedspa@gmail.com